Job Description
Join a Team That Values You – Start Tomorrow!
We are currently seeking a dedicated Customer Service Representative to join our growing team in Philadelphia, PA. This is a unique opportunity for individuals looking for immediate employment with a competitive salary and a supportive work environment.
Why Choose Us?
- Immediate Start: Onboard and begin working as soon as this week.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Environment: Work in a state-of-the-art facility with excellent benefits.
If you are a problem solver with excellent communication skills, we want to hear from you. Apply today to secure your position!
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and efficiency.
- Resolve customer inquiries, complaints, and issues in a timely and accurate manner.
- Accurately enter and update customer information into our CRM database.
- Collaborate with cross-functional teams to ensure customer satisfaction and retention.
- Identify and escalate complex issues to appropriate supervisors or departments.
- Meet and exceed daily and weekly performance KPI targets.
- Maintain a positive and empathetic attitude during high-pressure situations.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience preferred but not required (training provided).
- Strong verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to type 35+ WPM accurately.
- Must have reliable transportation.
- Ability to work a full-time schedule, including weekends and holidays as needed.