Job Description
We are looking for motivated individuals to join our expanding team in Charlotte, NC. This is an immediate hire opportunity for those who are ready to start a career with no experience required. We provide comprehensive on-the-job training and a competitive benefits package, including a generous sign-on bonus for all new hires.
As a vital member of our client-facing team, you will play a key role in delivering exceptional service and driving customer satisfaction.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency to ensure retention.
- Process orders, returns, and account updates accurately using our CRM systems.
- Collaborate with cross-functional teams to resolve complex customer scenarios.
- Maintain a high level of product knowledge to provide accurate information to clients.
- Document all customer interactions and transactions in the internal database.
- Assist in the training of new hires and contribute to a positive team culture.
Qualifications
- High School Diploma or GED is required (equivalent experience accepted).
- Must be able to work flexible hours, including evenings and weekends.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable high-speed internet connection and a quiet workspace.
- A positive attitude and a strong desire to learn and grow.