Job Description
Are you ready to launch your career in a dynamic and supportive environment? Charlotte Tech Solutions is seeking motivated Entry-Level Customer Service Representatives to join our growing team in Charlotte, NC. We are proud to offer direct hire opportunities, meaning you can build a long-term career with us without the uncertainty of contract work.
As a key member of our support team, you will be the first point of contact for our clients, ensuring a seamless experience that drives loyalty and satisfaction. We provide comprehensive training, mentorship, and clear pathways for advancement.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Analyze customer needs and provide accurate information regarding products, services, and account details.
- Document all interactions and resolutions accurately within our CRM software to maintain up-to-date records.
- Collaborate with cross-functional teams to escalate complex issues and implement process improvements.
- Assist in training new hires and sharing best practices to foster a positive team culture.
- Meet daily and weekly performance metrics regarding call handling and customer feedback scores.
- Stay updated on product knowledge to provide authoritative support to our diverse client base.
Qualifications
- High school diploma or GED required; Associate's degree or Bachelor's degree in a related field is a plus.
- Strong verbal and written communication skills with the ability to convey complex information clearly.
- Proficient in basic computer operations and navigating multiple software applications simultaneously.
- Ability to work flexible hours, including evenings and weekends, as required by business needs.
- Demonstrated problem-solving skills and a proactive approach to customer service challenges.
- Valid driver's license and reliable transportation (optional depending on role specifics).
- A professional demeanor with a strong desire to learn and grow within the organization.