Job Description
Are you looking for a stable career with immediate start dates?
Apex Global Solutions is currently conducting local hiring for Customer Service Representatives in Chicago, IL. We are offering Direct Hire positions, meaning you will be hired directly by our client company, not as a temporary contractor.
We are looking for motivated individuals who want to build a future in the corporate world. No prior experience is necessary—we provide comprehensive training to ensure your success. Join a supportive team environment where your growth is our priority.
Why Apply?
- Direct Hire Opportunity: Move from interview to offer letter in a streamlined process.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on performance.
- No Experience Required: We train you on the job.
- Modern Work Environment: Join a dynamic team with a focus on employee well-being.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on resolving issues efficiently.
- Assist customers with product information, order status, and account management.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify customer needs and recommend appropriate solutions to enhance satisfaction.
- Collaborate with the internal team to ensure consistent service quality.
- Participate in ongoing training sessions to stay updated on product knowledge and soft skills.
Qualifications
- High School Diploma or GED required.
- Ability to work full-time, Monday through Friday.
- Strong verbal communication skills and a professional phone manner.
- Basic computer proficiency and ability to learn new software quickly.
- Must be authorized to work in the United States.
- Reliable transportation is a plus.