Job Description
We are looking for a dynamic and empathetic Customer Experience Specialist to join our high-performing team. This is a Direct Hire opportunity, offering the stability of a permanent position with a competitive benefits package. We are seeking talented individuals in North Carolina (and remote-capable candidates) to drive our customer satisfaction initiatives and represent our brand with excellence.
As a key member of our support team, you will be the voice of our company, ensuring our clients receive top-tier service and solutions to their inquiries.
Responsibilities
- Manage and resolve high-volume customer inquiries via phone, email, and live chat with a focus on efficiency and empathy.
- Document all customer interactions and feedback accurately in our CRM system to maintain a comprehensive client history.
- Collaborate with cross-functional teams (Sales, Product, Technical Support) to escalate complex issues and ensure timely resolution.
- Assist in the onboarding process for new clients, providing product training and resources to ensure smooth adoption.
- Maintain up-to-date knowledge of all company products, services, and policies to provide accurate and helpful information.
- Identify trends in customer feedback and proactively suggest improvements to service processes and training materials.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Business or Communications preferred.
- Proven experience in customer service, support, or a related field (1-3 years preferred).
- Strong verbal and written communication skills with a polished professional tone.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot, Zendesk).
- Ability to multitask effectively in a fast-paced environment while maintaining a positive demeanor.
- Reliable internet connection and a dedicated home office space (for remote candidates).