Job Description
Join TechConnect Solutions' dynamic team as a Weekend Shift Customer Service Specialist! We're urgently hiring motivated professionals to deliver exceptional customer experiences during high-demand weekend hours. This direct hire opportunity offers competitive compensation, comprehensive benefits, and career growth in San Jose's vibrant tech hub. If you thrive in fast-paced environments and excel at problem-solving, apply today to become part of our award-winning service team!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during weekend shifts
- Resolve technical issues for enterprise clients using proprietary CRM systems
- Collaborate with cross-functional teams to escalate complex problems
- Maintain detailed customer interaction records in Salesforce
- Proactively identify process improvements for weekend operations
- Train on new product launches during shift transitions
- Support VIP clients with dedicated priority handling
Qualifications
- 2+ years customer service experience in tech or B2B environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional problem-solving and conflict resolution skills
- Ability to work independently during off-peak hours
- Strong written and verbal communication abilities
- Flexibility to work Saturdays/Sundays (7am-7pm)
- Technical troubleshooting aptitude for software/hardware issues
- High school diploma or equivalent required