Job Description
Start your career tomorrow with Nexus Solutions Group! We're urgently hiring motivated Entry-Level Customer Service Representatives for our Los Angeles and New York offices. No experience needed – we provide comprehensive paid training to help you succeed in a dynamic, fast-paced environment. Join our award-winning team and gain valuable skills in communication, problem-solving, and client relations while enjoying competitive pay and immediate benefits.
Why join us?
- Same-day interview availability
- Paid on-the-job training
- Health/Dental/Vision benefits after 30 days
- Career advancement opportunities
- Modern collaborative workspace
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly KPIs for resolution time and satisfaction
- Participate in continuous improvement initiatives
Qualifications
- No prior experience required – we train from scratch!
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Basic computer proficiency (typing, email, navigation)
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset
- US work authorization required