Job Description
Join our dynamic team in sunny Florida and enjoy the financial freedom of weekly pay! At Sunshine Staffing Solutions, we're hiring passionate Customer Service Representatives to deliver exceptional client experiences. This full-time role offers competitive compensation, comprehensive benefits, and the opportunity to grow your career in a supportive environment. Why Weekly Pay? Get paid faster to manage your finances with confidence. Why Florida? Thrive in our vibrant Miami location with year-round sunshine and endless opportunities. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software and MS Office
- Strong problem-solving abilities
- Ability to work flexible shifts including weekends
- Positive attitude and team-player mentality
- Fluency in English and Spanish highly valued