Job Description
Join our dynamic team in the heart of Washington DC and launch your career with zero experience required! Capital City Solutions is seeking motivated individuals for our entry-level Customer Service Representative role. We provide comprehensive paid training and a supportive environment where your growth is our priority. Enjoy competitive benefits, flexible scheduling, and opportunities for advancement within our rapidly expanding tech services firm. Located near the White House and Metro Center, our modern office offers an inspiring backdrop for your professional journey.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service quality
- Participate in ongoing training to develop new skills
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no college experience needed)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliable internet access for remote work options
- Must pass background check and drug screening
- US citizenship or legal residency required