Job Description
Join our dynamic team at Coastal Solutions Inc. as a Weekend Shift Customer Service Representative! We're seeking energetic professionals to deliver exceptional service during our peak weekend hours. Enjoy a flexible schedule while making a meaningful impact on our customers' experiences. This role offers competitive pay, comprehensive training, and a supportive team environment. If you're passionate about service and thrive in fast-paced settings, apply today!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and resolve issues efficiently using our CRM system
- Collaborate with team members to ensure seamless weekend operations
- Maintain accurate customer records and documentation
- Uphold company standards for service quality and brand representation
- Contribute to weekend sales targets through upselling and cross-selling
- Participate in weekend team briefings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or retail experience
- Strong communication and conflict resolution skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently and as part of a team
- Flexible availability for weekend shifts (Saturday/Sunday)
- Valid driver's license and reliable transportation
- Positive attitude and problem-solving mindset