Job Description
Join our dynamic team as a Weekend Customer Support Specialist! We're seeking tech-savvy individuals for immediate weekend shifts in San Jose. This role offers competitive pay, flexible scheduling, and the opportunity to work with cutting-edge technology. Perfect for students, career changers, or those seeking supplemental income. Start immediately and make an impact!
Responsibilities
- Provide exceptional technical support via phone, chat, and email
- Troubleshoot hardware/software issues for enterprise clients
- Document cases and resolutions in CRM systems
- Collaborate with cross-functional teams for complex issues
- Maintain product knowledge through continuous training
- Escalate critical issues to senior support engineers
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or tech support experience
- Strong troubleshooting skills for Windows/macOS systems
- Availability for 12-hour weekend shifts (Sat-Sun)
- Immediate availability to start (within 7 days)
- Proficiency with Zendesk and Jira platforms
- Excellent communication skills in English