Job Description
Join our dynamic team at Coastal Commerce Solutions as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional service during our peak weekend hours. Enjoy competitive pay, a supportive team environment, and the flexibility of weekend-only scheduling. Perfect for students, parents, or anyone seeking work-life balance. Apply now and become part of Jacksonville's premier customer service experience!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and account modifications using our CRM system
- Collaborate with cross-functional teams to escalate complex issues
- Maintain detailed documentation of all customer interactions
- Contribute to weekend team performance targets and KPIs
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication and problem-solving skills
- Ability to work independently with minimal supervision
- Weekend availability (Saturday/Sunday) is mandatory
- Positive attitude and commitment to teamwork