Job Description
Join our dynamic team at Urban Retail Collective as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional experiences during our busiest weekend hours. This role combines high-energy customer engagement with operational excellence in our flagship downtown San Francisco location. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture focused on growth and recognition.
Responsibilities
- Deliver exceptional in-person customer service during weekend peak hours
- Process transactions and resolve payment inquiries efficiently
- Manage inventory and merchandise presentation standards
- Collaborate with cross-functional teams on weekend operations
- Implement visual merchandising directives for weekend displays
- Document customer feedback and operational insights
- Uphold brand standards and safety protocols consistently
Qualifications
- 1+ years customer service or retail experience required
- Weekend availability mandatory (Saturday/Sunday shifts)
- Strong conflict resolution and communication skills
- Proficiency with POS systems and inventory software
- Ability to work in fast-paced, high-energy environments
- Attention to detail and visual merchandising knowledge
- Valid CA driver's license preferred
- High school diploma or equivalent required