Job Description
Join Our Team Today! We are currently urgently hiring for a Weekend Shift Customer Service Representative to join our New York office. If you are looking for a rewarding job with competitive pay and immediate start availability, we want to hear from you.
As a key member of our support team, you will handle high-volume inquiries, ensuring our clients receive top-tier service every weekend.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during weekend shifts.
- Resolve issues and complaints efficiently while maintaining a positive attitude.
- Process orders, returns, and exchanges accurately.
- Document customer interactions in the CRM system.
- Collaborate with the floor team to improve service quality.
- Adhere to all company policies and procedures.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or retail is preferred.
- Must be available to work weekends (Saturday & Sunday).
- Excellent written and verbal communication skills.
- Proficiency with computers and basic software.