Job Description
Join our award-winning team immediately! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences to our growing client base in Austin. This flexible part-time role offers competitive pay and the opportunity to make a real impact while gaining valuable industry experience.
Our dynamic work environment prioritizes growth and recognition. Enjoy free parking, comprehensive training, and a supportive culture where your contributions are celebrated. Perfect for students, parents, or professionals seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve customer concerns using our proprietary CRM system and standard protocols
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed monthly KPIs for customer satisfaction (CSAT) and resolution times
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years experience in customer service or call center environment
- Proficiency in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills in English
- Ability to work flexible shifts including weekends and evenings
- Strong problem-solving abilities with attention to detail