Job Description
Join our dynamic team immediately! We're urgently seeking energetic Customer Service Representatives for part-time positions in Atlanta. This is a rare opportunity to launch your career with a forward-thinking company offering flexible hours and rapid growth potential. If you're a people person with exceptional communication skills, apply now to start next week!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with support teams to resolve complex escalations
- Meet/exceed monthly customer satisfaction targets
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- Minimum 6 months customer service experience
- Proficiency with Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- High school diploma or equivalent required
- Availability for 20-30 hours/week (evenings/weekends)
- Previous CRM system experience preferred