Job Description
Are you a dedicated professional looking for a flexible career opportunity? Apex Support Solutions is urgently hiring for a Night Shift Customer Service Representative to join our growing team in Virginia Beach, VA.
We are seeking motivated individuals who thrive in a fast-paced environment and are committed to delivering exceptional support to our clients. If you are ready to take the next step in your career and work during your preferred hours, we want to hear from you today.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Shift Flexibility: Enjoy the benefits of working the night shift with less traffic and a quieter environment.
- Benefits Package: Health, dental, and vision insurance available after 90 days.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Manage a high volume of inbound and outbound calls during night shift hours.
- Resolve customer inquiries, complaints, and issues with patience and professionalism.
- Accurately document all customer interactions and account information in the CRM system.
- Escalate complex issues to the appropriate supervisor or technical team.
- Adhere to all company policies, procedures, and quality assurance standards.
- Collaborate with the day-shift team to ensure continuity of customer service.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, call centers, or technical support is a plus.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong computer proficiency and typing skills (40+ WPM).
- Excellent verbal communication and active listening skills.
- Ability to work independently with minimal supervision.