Job Description
Join our dynamic team at Innovate Solutions Group! We're urgently seeking motivated entry-level professionals to launch their careers in customer service. This is your chance to develop valuable skills in a supportive environment while making an immediate impact. No experience necessary – we provide comprehensive training!
Why join us?
- Competitive hourly pay plus performance bonuses
- Clear career advancement path to team leadership
- Comprehensive benefits package including health insurance
- Modern, collaborative workspace in downtown Jacksonville
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM system
- Collaborate with team to improve service processes
- Meet daily performance metrics for response times
- Participate in ongoing training programs
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Basic computer proficiency (MS Office, CRM systems)
- Strong problem-solving abilities
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends
- No prior experience necessary – training provided