Job Description
Immediate opportunity in Memphis! We're urgently hiring for a dynamic Customer Service Specialist role with local career growth. Join our vibrant team in the heart of Tennessee and deliver exceptional customer experiences. This position offers competitive compensation, flexible scheduling, and rapid onboarding. Perfect for candidates seeking immediate employment with advancement opportunities in a supportive environment.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat
- Resolve service issues with empathy and efficiency
- Update customer records in CRM systems with precision
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for response times and resolution rates
- Identify process improvement opportunities
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Ability to multitask in fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Positive attitude and resilience under pressure
- Local Memphis residency required
- Availability for flexible shifts including weekends