Job Description
Immediate opening for a Tech Support Specialist in Chicago! Join our dynamic team providing critical IT infrastructure support to Fortune 500 clients. This direct-hire position offers flexible scheduling while delivering high-impact technical solutions. Enjoy competitive compensation, comprehensive training, and a collaborative environment where your expertise drives tangible results.
Perfect for tech-savvy professionals seeking growth opportunities without full-time commitment. Apply today to become part of Chicago's premier tech support force!
Responsibilities
- Diagnose and resolve hardware/software issues across enterprise systems
- Provide Tier 1-2 technical support via phone, chat, and remote access
- Document incidents, resolutions, and knowledge base contributions
- Collaborate with cross-functional teams on complex technical escalations
- Implement security protocols and system updates
- Train end-users on new technologies and best practices
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting skills with diagnostic tools
- Excellent communication and customer service abilities
- Ability to work flexible shifts including evenings/weekends
- Experience with ServiceNow or similar ticketing systems