Job Description
Join our dynamic team in Sacramento, CA! We're urgently hiring an IT Support Specialist to deliver exceptional technical assistance. This critical role offers a $5,000 sign-on bonus for qualified candidates who start within 30 days. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a fast-paced tech environment. Apply now and become part of our innovation-driven culture!
Responsibilities
- Diagnose and resolve hardware/software issues across 100+ endpoints
- Manage Active Directory, cloud services (Azure/O365), and network infrastructure
- Implement cybersecurity protocols and conduct vulnerability assessments
- Create technical documentation and SOPs for IT processes
- Provide remote and on-site support to 150+ employees
- Collaborate with vendors for hardware/software procurement
- Monitor system performance and optimize IT operations
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell, SCCM, and network troubleshooting
- Strong knowledge of cloud services (AWS/Azure preferred)
- Excellent communication and customer service skills
- Ability to work flexible hours including occasional on-call duties
- Bachelor's degree in IT or related field preferred