Job Description
Join our dynamic team immediately! InnovateTech Solutions is urgently hiring Part-Time Technical Support Specialists in Dallas, TX with a $1,500 sign-on bonus. This flexible role offers competitive pay, remote options, and rapid onboarding for motivated candidates. Help shape the future of tech support while advancing your career in one of America's fastest-growing tech hubs.
Responsibilities
- Resolve technical issues via phone, chat, and email for enterprise clients
- Diagnose hardware/software problems using remote access tools
- Document cases in CRM systems with precision and detail
- Collaborate with senior engineers on complex escalations
- Maintain 95%+ customer satisfaction metrics
- Train clients on new technologies and security protocols
- Participate in bi-weekly innovation workshops
Qualifications
- 2+ years in IT support or relevant certification
- Expertise in Windows/macOS and networking fundamentals
- Exceptional problem-solving and communication skills
- Availability for 20-30 hours/week (evenings/weekends)
- CompTIA A+ or equivalent technical certification
- Experience with Zendesk or Jira ticketing systems
- Valid US driver's license for occasional client visits