Job Description
Start Tomorrow! Immediate Hire Opportunity in Seattle!
Nexus Solutions Group is seeking a motivated Tech Support Specialist to join our dynamic team immediately. This full-time position offers competitive compensation, comprehensive benefits, and the chance to make an immediate impact in a fast-paced tech environment. If you're ready to hit the ground running and support cutting-edge systems, apply today!
Why Join Nexus Solutions Group?
- Immediate start date available
- Full-time role with comprehensive benefits package
- Opportunity for rapid career advancement
- Collaborative and innovative culture
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Troubleshoot and resolve complex IT issues across multiple platforms
- Document technical procedures and maintain accurate incident reports
- Collaborate with cross-functional teams to implement system improvements
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of technical support experience in a corporate environment
- Proficiency in Windows, macOS, and Linux operating systems
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred