Job Description
Are you ready to join a dynamic team in Virginia Beach?
We are currently experiencing high demand and are urgently hiring for a Part-Time Remote Customer Support Specialist. This is a fantastic opportunity for individuals seeking flexibility without sacrificing professional growth. If you are a problem-solver with a customer-first mindset, we want to hear from you immediately.
As a key member of our support team, you will be the voice of Atlantic Coast Solutions, ensuring our clients receive top-tier assistance from the comfort of their own homes.
Responsibilities
- Handle Inquiries: Respond to customer emails, chats, and phone calls promptly and professionally to resolve issues.
- Troubleshooting: Diagnose and troubleshoot technical or service-related problems with patience and clarity.
- Documentation: Maintain accurate and up-to-date records of all customer interactions and resolutions in our CRM system.
- Feedback Loop: Gather customer feedback and communicate trends or recurring issues to the product team.
- Process Improvement: Suggest improvements to our support workflows to enhance the overall customer experience.
Qualifications
- Education: High school diploma or GED required; associate degree preferred.
- Experience: Previous customer service experience is a plus, but we are willing to train motivated self-starters.
- Skills: Proficient in Microsoft Office Suite and ability to learn new software quickly.
- Communication: Excellent written and verbal communication skills with a focus on empathy and clarity.
- Availability: Must be available to work a flexible schedule, including evenings and weekends as needed.