Job Description
Join MetroConnect Solutions' dynamic team as we expand our Atlanta operations! We're urgently seeking motivated individuals for part-time customer service roles where you'll be the face of our brand. Enjoy flexible schedules, competitive pay, and a supportive environment designed for growth. If you're passionate about helping others and thrive in fast-paced settings, this is your moment to shine. Apply now to secure your spot in our rapidly growing team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Collaborate with team members to maintain service consistency
- Document interactions and update CRM systems in real-time
- Meet daily performance metrics for resolution times and CSAT
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and team-oriented mindset