Job Description
Join our dynamic team at Metropolitan Solutions Inc. as we urgently seek a Part-Time Customer Service Specialist to join our NYC headquarters. This is a rare opportunity to make an immediate impact in a fast-paced environment while enjoying competitive compensation and flexible scheduling. Perfect for students, career changers, or those seeking supplemental income. Apply today and start your journey with us!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product complaints, and service disruptions with empathy and efficiency
- Update customer records in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Identify upsell opportunities and promote new service offerings
- Maintain strict confidentiality of customer data and company information
Qualifications
- 1+ years of customer service experience in a high-volume environment
- Exceptional communication skills with fluency in English
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving skills with a customer-first mindset
- Available to work evenings and weekends (20-25 hours/week)
- Valid NYC work authorization and ability to commute to Manhattan