Job Description
Join our dynamic team in Jacksonville, FL as a Part-Time Customer Service Specialist! We're seeking motivated individuals for immediate direct hire opportunities. This role offers competitive pay, flexible scheduling, and a chance to grow with a leading industry provider. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM systems and problem-solving techniques
- Process orders, returns, and transactions while maintaining accurate records
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including response time and customer satisfaction scores
- Stay updated on product knowledge and company policies
Qualifications
- Minimum 1 year customer service experience in retail, call center, or similar environment
- Strong communication skills with clear verbal and written abilities
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced setting while maintaining composure
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings and weekends
- Positive attitude with problem-solving mindset