Job Description
Join our dynamic team as an Urgently Needed Part-Time Customer Service Specialist in Charlotte! We're seeking energetic individuals to deliver exceptional support to our growing client base. This flexible role offers competitive pay and immediate start opportunities. If you thrive in fast-paced environments and excel at problem-solving, apply today to become part of our award-winning customer experience team!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues within SLA targets
- Document interactions accurately in CRM system while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Proactively identify process improvements to enhance customer satisfaction
- Maintain detailed knowledge of product offerings and service protocols
- Participate in weekly training sessions to stay updated on company policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years experience in customer service or call center environment
- Proficient with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in high-pressure situations with empathy
- Strong problem-solving and conflict resolution capabilities
- Flexible schedule availability including evenings and weekends
- Valid North Carolina driver's license (if field visits required)