Job Description
Join Atlanta's fastest-growing customer service team! GlobalConnect Solutions is urgently hiring motivated part-time specialists to deliver exceptional client experiences. This is a direct-hire opportunity with competitive benefits, flexible scheduling, and growth potential. Perfect for students, career-changers, and experienced professionals seeking work-life balance.
Why Choose Us?
- Industry-leading training and mentorship
- Modern downtown Atlanta workspace
- Performance-based bonuses
- Comprehensive health benefits
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams on case resolution
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify process improvement opportunities
- Maintain strict confidentiality of customer data
Qualifications
- 1+ years customer service experience required
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (degree preferred)
- Flexibility to work evenings/weekends (15-25 hrs/week)
- Proven problem-solving abilities
- Positive attitude with customer-first mindset