Job Description
Immediate opportunity for dynamic individuals in NYC! Join our award-winning team as a Part-Time Customer Service Specialist. We're seeking passionate professionals to deliver exceptional experiences in a fast-paced environment. Enjoy flexible scheduling, competitive compensation, and growth opportunities. No experience required – full training provided!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain 95% customer satisfaction rating
- Support weekend and evening shifts (15-25 hrs/week)
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office, CRM tools)
- Customer service mindset with patience and positivity
- Authorization to work in the US
- Availability for evening/weekend shifts