Job Description
Join our dynamic team at Milwaukee Community Solutions and make an immediate impact! We're urgently seeking passionate part-time Customer Service Specialists to support our growing client base. This flexible role offers competitive pay and the opportunity to develop valuable skills while serving our diverse Milwaukee community. Perfect for students, career changers, or those seeking supplemental income. Apply today and start making a difference tomorrow!
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Resolve client inquiries with empathy and efficiency
- Manage and update client information in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Assist with community outreach initiatives and event coordination
- Maintain accurate documentation of all client interactions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work flexible hours including evenings/weekends
- Valid Wisconsin driver's license (for occasional field visits)
- Background check clearance required
- Spanish language fluency a plus