Job Description
Join our dynamic team immediately at Apex Solutions Group! We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional experiences to our growing client base in Indianapolis. This flexible role offers competitive pay, comprehensive training, and the opportunity to grow within our award-winning organization. Perfect for students, professionals seeking work-life balance, or those entering the customer service field. Start date: October 16, 2023 – Apply today to secure your spot!
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues using CRM tools and established protocols
- Document interactions accurately in Salesforce database
- Collaborate with sales and support teams to ensure seamless service
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience required
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Valid Indiana driver's license (for occasional client visits)