Job Description
Join our dynamic team at Frontier Communications as we urgently seek Part-Time Customer Service Specialists in El Paso, TX! This high-impact role offers flexible hours while delivering exceptional support to our valued customers. If you're a motivated professional with a passion for problem-solving and a flair for communication, this is your opportunity to make an immediate impact in a fast-paced telecommunications environment.
Responsibilities
- Resolve customer inquiries regarding billing, service issues, and technical support with empathy and efficiency
- Process payments, service changes, and account modifications accurately
- Document interactions in CRM systems while maintaining strict confidentiality standards
- Collaborate with technical teams to resolve complex network and service disruptions
- Identify upsell opportunities for relevant products and services
- Maintain service quality metrics including first-call resolution and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Spanish fluency highly valued for bilingual support
- Flexible availability including evenings and weekends