Job Description
Join Atlanta Connect Solutions as a Part-Time Customer Service Specialist in our fast-paced downtown office. We're urgently hiring motivated individuals to deliver exceptional client experiences while supporting our growing tech client portfolio. This flexible role offers weekday evening shifts (20-25 hours/week) with competitive compensation and immediate start. Perfect for students, career-changers, or professionals seeking supplemental income.
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications
- Resolve client inquiries with empathy and technical precision
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams on complex cases
- Proactively identify process improvement opportunities
- Maintain 95% customer satisfaction score
- Participate in weekly training sessions
Qualifications
- 1+ years customer service experience
- Proficiency with Zendesk/CRM platforms
- Exceptional written and verbal communication
- Ability to work evenings (4-9 PM)
- Strong problem-solving and conflict resolution skills
- High school diploma; college degree preferred
- Availability for 4+ weekday shifts weekly
- Atlanta residency required