Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist in Virginia Beach! Join our award-winning team at Coastal Solutions Group where we prioritize exceptional service and work-life balance. This urgent hiring opportunity offers flexible hours perfect for students, career changers, or professionals seeking supplemental income. Enjoy a supportive environment with competitive pay and potential for growth. Located at the vibrant Oceanfront Plaza, you'll be part of a mission-driven company transforming customer experiences across Virginia Beach.
Responsibilities
- Deliver outstanding customer support via phone, email, and in-person interactions
- Resolve inquiries and complaints efficiently while maintaining brand standards
- Process transactions accurately using our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain detailed case records
- Proactively identify opportunities to enhance customer satisfaction
- Support seasonal peak demand with flexible scheduling availability
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Minimum 6 months customer service or retail experience
- Exceptional communication and conflict resolution skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work evenings/weekends (required for this role)
- Strong attention to detail and multitasking abilities
- Positive attitude with problem-solving mindset
- Virginia Beach residency preferred (reliable transportation required)