Job Description
Join our dynamic team at Seattle Tech Solutions! We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional client experiences in our fast-paced tech environment. This is a rare opportunity to make an immediate impact while enjoying Seattle's vibrant culture. Immediate start required!
As a cornerstone of our support team, you'll resolve inquiries, troubleshoot technical issues, and maintain client satisfaction. We offer competitive compensation, flexible scheduling, and a collaborative workspace downtown. Perfect for students or professionals seeking supplemental income with growth potential.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Document cases accurately in Salesforce CRM and maintain detailed records
- Collaborate with technical teams to escalate complex issues efficiently
- Proactively identify upsell opportunities for premium services
- Train on new products quarterly to maintain expertise
- Support weekend and evening shifts based on client demand
Qualifications
- 1+ years customer service experience in tech or retail
- Proficient in CRM systems (Salesforce preferred)
- Exceptional problem-solving and conflict resolution skills
- Available for 20-25 hours/week including weekends
- Ability to multitask in high-pressure situations
- High school diploma or equivalent; college degree preferred
- Seattle residency required (no remote work)