Job Description
Immediate opening for energetic part-time professionals in NYC! Join our dynamic team at NYC Connect Solutions, where we're transforming customer experiences across the city. This urgent role offers flexible scheduling (20-25 hrs/week) and the opportunity to make an immediate impact in a fast-paced environment. Perfect for students, career-changers, or experienced professionals seeking supplemental income.
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person channels
- Resolve urgent client inquiries with empathy and efficiency
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities and contribute to revenue growth
- Adapt to changing priorities while maintaining service excellence
Qualifications
- Minimum 1 year customer service or retail experience
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Flexible availability including evenings and weekends
- Excellent communication skills in English (Spanish fluency preferred)
- Ability to thrive in high-pressure situations
- Valid NYC work authorization required