Job Description
Join our dynamic team at Nashville Solutions Group as an urgent part-time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional experiences to our growing client base in Music City. This flexible role offers competitive pay, remote-friendly options, and immediate start date for qualified candidates. If you thrive in fast-paced environments and excel at problem-solving, apply today to become part of Nashville's premier service team!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including response time and resolution rates
- Contribute to process improvement initiatives for enhanced customer satisfaction
Qualifications
- Minimum 1 year customer service experience in high-contact environments
- Proficient with CRM software (Salesforce/Zendesk preferred)
- Exceptional communication skills with clear, professional articulation
- Ability to multitask effectively in fast-paced scenarios
- Strong problem-solving abilities with attention to detail
- Flexible availability including evenings and weekends (15-25 hrs/week)
- High school diploma or equivalent; relevant certifications a plus