Job Description
Immediate Opening for Part-Time Customer Service Specialist in Kansas City, MO!
KC Connect Solutions is seeking a dynamic Part-Time Customer Service Specialist to join our growing team. This urgent role requires exceptional communication skills and a passion for helping customers. Enjoy flexible scheduling, competitive pay, and a supportive work environment. Perfect for students or professionals seeking supplemental income.
Why Join Us?
• Competitive hourly rate ($16-$20)
• Flexible weekday/weekend shifts
• Comprehensive training provided
• Opportunity for advancement
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process transactions and maintain accurate records
- Collaborate with team to improve service quality
- Meet performance metrics for response time and satisfaction
- Update customer databases with interaction details
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends (20-25 hours/week)
- Valid driver's license (for occasional off-site duties)