Job Description
Join our dynamic team at Boston Tech Solutions! We're urgently hiring motivated Customer Service Specialists for immediate part-time positions in our downtown Boston office. This is a fantastic opportunity to gain valuable experience in a fast-paced tech environment while supporting our clients' needs. Start immediately with flexible scheduling options.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat
- Resolve technical inquiries and troubleshoot software issues
- Document cases accurately in our CRM system
- Collaborate with cross-functional teams to resolve escalated issues
- Maintain detailed knowledge of product offerings
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong problem-solving and communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible hours including evenings/weekends
- Basic technical troubleshooting knowledge
- Excellent time management and prioritization abilities