Job Description
Join our dynamic team immediately! Houston Dynamic Solutions is urgently seeking motivated individuals for part-time customer service roles in the heart of Houston. Enjoy flexible scheduling, competitive pay, and a supportive environment while serving our diverse client base. Perfect for students, professionals seeking supplemental income, or those transitioning careers. Training provided – apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience required
- Proficiency with CRM software (Salesforce/Zoho)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Spanish fluency a significant plus
- Valid Texas ID and reliable transportation