Job Description
Immediate opening for a dynamic Part-Time Customer Service Representative in Baltimore! Join our award-winning team delivering exceptional service to Maryland residents. This urgent role offers flexible scheduling (20-25 hours/week) with competitive pay and growth opportunities. Perfect for students, professionals seeking supplemental income, or career changers. Apply today to start your journey with Baltimore's leading community service provider.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics (CSAT, resolution rate, AHT)
- Contribute to process improvement initiatives
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce/Zendesk a plus)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize tasks under pressure
- Strong problem-solving and conflict resolution abilities
- Availability for evening/weekend shifts (including Sundays)
- Baltimore residency required (or willingness to relocate locally)