Job Description
We're urgently hiring passionate part-time Customer Service Representatives to join our dynamic team in Portland! Immediate start available for candidates who thrive in fast-paced environments. Enjoy competitive hourly pay, flexible scheduling, and a supportive workplace culture focused on growth. Perfect for students, professionals seeking work-life balance, or career changers. Apply today to secure your spot!
Responsibilities
- Handle 50+ daily inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, product questions, and service disruptions efficiently
- Document all interactions accurately in CRM system while meeting SLA targets
- Collaborate with tech support teams to troubleshoot complex customer issues
- Upsell products/services during interactions when appropriate
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in call center environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional problem-solving and communication skills
- Ability to work 20-25 hours/week with flexible availability
- Strong typing speed (40+ WPM) and active listening abilities
- Positive attitude with resilience under pressure