Job Description
Join our dynamic team at MetroConnect Solutions, where we're urgently seeking passionate individuals to deliver exceptional customer experiences! This part-time role offers flexible hours and immediate start dates in the heart of Minneapolis. As a Customer Service Representative, you'll be the first point of contact for our valued clients, ensuring seamless resolution of inquiries and building lasting relationships. We provide comprehensive training, a supportive work environment, and opportunities for growth. Don't miss this chance to make an impact while advancing your career!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues efficiently using CRM tools
- Document interactions accurately in customer databases
- Collaborate with cross-functional teams to resolve complex cases
- Identify upsell opportunities to enhance customer satisfaction
- Maintain detailed knowledge of company products and services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience required
- Strong verbal/written communication skills
- Proficient in CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Reliable transportation to downtown Minneapolis location
- Flexible availability including evenings/weekends