Job Description
Join our dynamic team at Apex Solutions Group as an Urgent Part-Time Customer Service Representative in Columbus, Ohio! We're seeking motivated individuals with exceptional communication skills to deliver outstanding client experiences in a fast-paced environment. This direct-hire position offers competitive pay, flexible scheduling, and immediate start for qualified candidates. If you're passionate about problem-solving and thrive in customer-facing roles, apply now to secure your spot!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document all interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases and ensure resolution
- Meet daily performance metrics including call handling time and customer satisfaction scores
- Continuously update product knowledge to provide accurate information
- Participate in ongoing training programs to enhance service skills
Qualifications
- Minimum 1 year of customer service experience in a B2C environment
- Excellent verbal and written communication skills with strong active listening
- Proficient in CRM software (Salesforce experience preferred)
- Ability to multitask in high-pressure situations while maintaining composure
- High school diploma or equivalent; college coursework a plus
- Flexible availability including evenings and weekends (20-25 hours/week)
- Strong problem-solving abilities with attention to detail
- Must pass background check and drug screening