Job Description
Immediate opening for Part-Time Customer Service Representatives in New Orleans! Join our dynamic team at NOLA Connect Solutions where we value your talent and offer flexible scheduling. This direct-hire position provides competitive pay, growth opportunities, and a supportive work environment in the heart of the Big Easy.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Update customer records in CRM systems with precision
- Collaborate with cross-functional teams to improve processes
- Meet daily performance metrics for call quality and resolution times
- Contribute to team training initiatives for new hires
Qualifications
- Minimum 1 year customer service experience
- Proficiency in Microsoft Office Suite and CRM software
- Exceptional verbal and written communication skills
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent required
- Strong problem-solving and conflict resolution abilities