Job Description
Immediate Opening: Join Our Dynamic Team! Texas Support Solutions Inc. is urgently seeking motivated Part-Time Customer Service Representatives to join our award-winning support team. This is your chance to make a real impact while gaining valuable experience in a fast-paced, growth-oriented environment. We offer flexible scheduling, competitive compensation, and comprehensive training. Don't miss this opportunity to advance your career with one of Austin's top-rated service providers!
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with team members to escalate complex issues when needed
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving abilities and conflict resolution skills
- Reliable internet connection for remote work options
- Available to work evenings/weekends as needed