Job Description
Immediate opening for dynamic part-time Customer Service Representative in Los Angeles! Join our award-winning team at CityConnect Solutions and deliver exceptional client experiences in a fast-paced environment. This urgent role offers flexible scheduling and competitive compensation for motivated professionals.
Perfect for students, career changers, or those seeking supplemental income. Enjoy our modern downtown office with free parking and proximity to public transit. Apply today and start your journey with us!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Update and maintain accurate client records in CRM system
- Collaborate with cross-functional teams to resolve escalations
- Meet/exceed performance metrics for response times and satisfaction
- Identify upsell opportunities based on client needs
- Participate in weekly training sessions to enhance skills
Qualifications
- 1+ years customer service experience (preferred)
- Exceptional verbal and written communication skills
- Proficiency with Zendesk, Salesforce, or similar CRM
- Ability to multitask in high-pressure situations
- Available 20-25 hours/week (flexible shifts)
- Strong problem-solving and conflict resolution abilities
- Valid CA driver's license (for occasional off-site events)