Job Description
Join our dynamic team immediately as a Part-Time Customer Service Representative at Sunshine Solutions LLC! We're urgently hiring motivated individuals to deliver exceptional support to our growing client base in sunny Florida. Enjoy flexible hours while making a real impact in a fast-paced, rewarding environment. Perfect for students or professionals seeking supplemental income.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Update customer records in CRM system accurately
- Collaborate with team to escalate complex cases
- Maintain 95% customer satisfaction score
- Participate in weekly training sessions
- Support sales initiatives when needed
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM tools
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities
- Spanish fluency a major plus
- Valid Florida driver's license (if field visits required)