Job Description
Immediate Opening in Long Beach! Join our dynamic team at Pacific Coast Solutions as a Part-Time Customer Service Associate. We're urgently seeking energetic individuals to deliver exceptional experiences while supporting our growing client base. Enjoy flexible scheduling, competitive pay, and a vibrant work environment in the heart of downtown Long Beach. Perfect for students, professionals, and career changers looking for immediate opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and account issues with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics while maintaining high satisfaction scores
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students encouraged)
- Minimum 1 year customer service experience
- Proficiency with CRM software and Microsoft Office Suite
- Excellent communication and problem-solving skills
- Ability to work flexible hours including weekends
- Strong attention to detail and multitasking abilities
- Positive attitude and team-oriented mindset